Frequently Asked Questions
Everything you need to know about shopping with Purple Tresor.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
Can I track my order?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package in real-time.
Are your materials sustainably sourced?
At Purple Tresor, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the impact of fast fashion.